Product notes

Practical guidance for Meta comment operations

Short operational notes for teams using CommentProtect to moderate comments, answer faster, and keep Meta workflows clean.

Comment operations

Why comment moderation starts at connection time

CommentProtect processes new comments after a page or Instagram Business Account is connected, which keeps Meta permissions clear and avoids surprise historical actions.

Comment operations

How needs-reply labels keep inboxes focused

Intent labels help teams find questions, complaints, and high-value conversations without turning every comment into a manual task.

Comment operations

The difference between hiding, archiving, and deleting

Hiding changes visibility on Meta, archiving only clears the CommentProtect inbox, and deleting is an irreversible platform-side action.