Meta connection help
One Facebook profile can be connected per account. It must have access to the Facebook Pages and Instagram Business Accounts you want to manage.
Support
Help for CommentProtect setup and operations
Get help with onboarding, Meta permissions, billing, exports, account access, and privacy requests.
Help topics
Answers to common setup questions
Most issues come down to Meta connection scope, account type, or usage limits. Start here before reaching out.
Missing pages
Confirm the connected profile has page access, the Instagram account is a Business Account, and all requested Meta permissions were granted.
Billing and usage
Plan tiers share the core toolkit; provider-backed capabilities require live configuration. Processing pauses when an evaluation or paid plan exceeds its monthly comment volume or when evaluation access expires.
Account deletion
Account deletion is handled through the GDPR portal. The request is verified by email, scheduled within the configured deletion SLA, and processed by the deletion worker.
Email support
Email our team and we will help you connect Meta, configure moderation, or sort out billing. To get a faster answer, include:
- The Facebook Page or Instagram account involved
- What you expected to happen, and what happened instead
- Any error message shown on screen
Manage your account and data
Handle privacy requests, exports, and account deletion yourself through the GDPR portal, or review how your data is protected.
Looking for product answers? The homepage FAQ covers Meta approval, languages, ads, and how data is handled.
Keep exploring
Related resources
Documentation
Getting started, moderation, roles, billing, and data.
Meta API integration
Permissions, supported accounts, and the connection flow.
Security and access
OAuth, encrypted tokens, and role-based access.
Your data rights
Access, export, or delete your data via the GDPR portal.
Pricing
Core toolkit by monthly volume; provider configuration still applies.
Learning center
Guides on Meta comment operations.