Meta connection help
One Facebook profile can be connected per account. It must have access to the Facebook Pages and Instagram Business Accounts you want to manage.
Support
Help for CommentProtect setup and operations
Get help with onboarding, Meta permissions, billing, exports, account access, and privacy requests.
Missing pages
Confirm the connected profile has page access, the Instagram account is a Business Account, and all requested Meta permissions were granted.
Billing and usage
All plans include every feature. Processing pauses when a paid plan exceeds its monthly comment volume or when a trial expires.
Account deletion
Account deletion is handled through the GDPR portal. The request is verified by email, scheduled within the configured deletion SLA, and processed by the deletion worker.